Thrive’n Webinar – EHS Improvements (Dec 14, 2016)

Thrive Users,

As a current Thrive user with an Annual Maintenance and Support agreement you have the opportunity to attend Thrive’n webinars throughout the year. The final webinar of 2016 has been scheduled for Dec 14, 2016. If you are a current customer and not on the mailing list and would like to receive the GoToMeeting details, please contact us at

Topic:  Environmental Health & Safety Improvements (SDS, OSHA changes, 5 Whys)

  • Thrive SDS forms have been improved this year to better align with the Globally Harmonized Standards (GHS)flame
  • OSHA will require electronic reporting beginning in 2017 – let’s chat about how Thrive can make your reporting easier
  • New Feature: 5 Whys – the 5 why approach is used throughout industry, see how you can use Thrive to capture this type of investigative information

 When: Wednesday, December 14 from 10:00 a.m. to 11:00 a.m. (CST)

If you are not a customer, but would like to learn more about Thrive, please contact us a

Join Lean Technologies (Thrive) for Shingo Institute Training in Phoenix on January 12 & 13, 2017

Key Performance Consulting is proud to be a licensed affiliate of The Shingo Institute, home of the Shingo Prize. We are happy to announce that in collaboration with the ASSA ABLOY EMS & OEM Group and Lean Technologies (Thrive operations platform), we will be offering the DISCOVER EXCELLENCE on January 12th & 13th , 2017 at ASSA ABLOY’s plant in Phoenix, AZ.

The Shingo Institute’s mission is to guide leaders in creating sustainable cultures of excellence based on universally accepted principles.  The result of 25 years of organizational assessment and study is the Shingo Model™ for enterprise excellence.  The principles apply in any organization and ultimately provide the scaffolding for sustaining any operational excellence effort. A basic understanding of the Shingo Model™ is developed through four successive workshops.  The Shingo Model™ is about creating a culture of lean sustainment and provides the foundational tools for sustaining gains.

This foundational, two-day workshop introduces participants to the Shingo Model™, the Guiding Principles and the Three Insights to Enterprise Excellence™. With real-time discussions and on-site learning, this program is a highly interactive experience. It is designed to make your learning meaningful and immediately applicable as you learn how to release the latent potential in your organization and achieve enterprise excellence. As a DISCOVER EXCELLENCE participant, you will:shingo_model

  • LEARN and understand the Shingo Model.
  • DISCOVER the Three Insights of Enterprise Excellence™.
  • EXPLORE how the Guiding Principles inform ideal behaviors that ultimately lead to sustainable results.
  • UNDERSTAND the behavioral assessment process through an interactive case study and on-site learning.
  • APPLY your learning with a call to action.

The Electromechanical Specialties & OEM Group, based out of Phoenix, AZ, includes ASSA ABLOY Group brands Adams Rite, Alarm Controls, HES, and Securitron. As part of ASSA ABLOY Americas, the Group is proud to supply the highest quality products for access control, premium customer care, and easy ordering.

ASSA ABLOY is located at:
10027 S 51st Street, Ste 102
Phoenix, AZ 85044

Lean Technologies’ cornerstone manufacturing operations platform is Thrive.   Thrive software combines the core competencies found in a manufacturing plant into one cohesive, integrated, intuitive system.  You will see Thrive in action while at this workshop. (

The workshop runs from 8:00am to 4:30pm each day. Lunch and Snacks included.

Register for this workshop at the this link:

Contact Jamie at Lean Technologies for more information 866-532-6832
or send email to the Lean Technologies team at

When all else fails, be brutally honest

At LeanTech, we recently signed up for Office 365 (as a side note, I didn’t think I’d find myself back in Office products…was trying to go all in with Google apps, but it’s really turned out to be a great experience…except for OneDrive for Business, which is a complete mess).  Kale was working on getting some things setup in our O365 environment and was looking at the online documentation and encountered this:


Gotta love the honesty here:

The box might be tricky to grab, and moving it might take you a few times.

As it turns out, it was impossible to grab.  Kale never got it.  But at least they were up front about it.

So in the spirit of being up front…Thrive has never had great documentation.  Thankfully, we’ve had very patient and understanding users.  However, we’re working on turning that around.  You can begin finding it here:  Looking for help on something you’re not finding on the docs site?  Drop us a note.  We’re working on improving panel 6 of this comic:



“We are not here to make money”

One of my favorite segments from Paul Akers’ 2 Second Lean book.

Perhaps one of the most controversial concepts I push is that we are not here to make money. Profit and money are a by-product of an effective Lean culture. We are here first and foremost to improve the quality of the customer’s life. Internally, we are here to grow our people.  If we do both of these at a high level, we will be profitable. However, profit is not the reason to do Lean nor is it the reason a company exists. If I told you the number of times I have encountered businesses that have gone south, with good products and capable people, you would be shocked. Ultimately the problem stems from the leadership focusing on profit and themselves, forgetting why the business exists in the first place. Take your mind off the numbers, focus on your customer, your people and serving others, and you will be surprised how everything else will work out.  [emphasis added]

This resonates with me because I have valued this same thought since day one of Lean Technologies.  And often I feel like I’m from another planet when I try to communicate this.  Over the last twelve years I have heard numerous comments like the following:

  • What is your exit strategy?  I got this question early and often within the first couple years of my business.  Why would I exit?  I’m just getting started!  It seems like people have found it hard to believe there wasn’t a deliberate end goal.  My goal in starting the business was to alleviate my own personal frustration with manufacturing software, and to help others encountering the same pain.  To quote Paul again, fix what bugs you!  I didn’t get started just to quit.
  • Your pricing structure is completely wrong.  This comment was targeted at the price being too high (or too low; see below) for Thrive.  The idea being communicated was that anyone with a $1,000 spending limit at a manufacturing company should be able to jump online and buy Thrive.  Again, the approach here seemed to be to fleece customers.  Get people to buy, but who cares if they ever get any value out of your software.  This again did not align with my values.  I wanted people engaged in improving their organizations, not suckers with a ProCard.  Interestingly, I often get the flip-side argument which is that the software is priced too low.
  • You should be charging for every user.  This certainly works and makes sense in a lot of industries.  However, typically those scenarios involve very specific applications (think email, Pandora, Dropbox).  The reason this bugged me in a manufacturing environment is that people’s engagement with the software varies greatly.  You have “power users” who are in an application every day and you may not mind paying the full license fee for.  But then you have the “long tail” of users who are only in the application from time-to-time and now you need to shell out a bunch of money.  Ultimately, I didn’t want to stick companies in “user management” mode, which just means they are trying to find ways to trick the system and use generic accounts or spend lots of time trying to manage user licenses.  The data is their data…you own the software and data, just start using it!
  • You maintenance contracts are setup wrong.  This is another one I wanted to fix from personal experience.  I didn’t like (and still don’t like) expensive software contracts that I felt added no value.  I also didn’t like not receiving the next major upgrade of a product and having to pay for it.  Ultimately, from a lean standpoint, it is easier for both the customer and the software company if everyone is on the same product.  So don’t tick off customers by making them pay for your next big thing!  A great notable example of this is Microsoft’s recent change to Windows 10.  They want people on Windows 10.  They don’t want a whole bunch of people on 8 or 7.  They already experienced a significant portion of their user base clinging to Windows XP for years.  Similarly, we want every customer on our latest Thrive iteration.  This year we’ve been focusing on getting everyone from Thrive 2 to Thrive 3…and it’s just part of the maintenance agreement!

My biggest issue with most of these questions and comments is that they are not customer focused.  They are business and profit focused.  And the moment those internal goals become the focus you start losing sight of the customer.  You begin focusing on wringing out one more user out of each client instead of thinking about how you can help them.

I have seen plenty of large organizations where the customer is some distant afterthought.  The company is so focused on hitting a certain profit margin, or internal budget goal, or some other number that has no connection to the pain of or value delivered to the end customer.  They have lost sight of why they are in business in the first place.

Maybe I’m just a bit altruistic, but as Paul says, if we focus on improving our customers’ lives and developing internal people, we will make money.

Archive: Thrive Demo Invite

This invitation has expired. If you would like to schedule a Live Demo, send an email to


You are invited to spend an hour with Jamie Gyolai and Kale Sparling to get a glimpse of how Thrive can assist your operation in moving forward on the lean journey.


Is your operation missing a centralized process, data, and reporting agent? Are your reports always outdated? Do you find yourself navigating through multiple network folders, scores of spreadsheets, and logging in to a handful of data sources to piece together your mission critical data? Then invest an hour in a Thrive demo…. you might just find a partner in your lean journey.

Join us on November 19 at 10:00 a.m. (central) or November 20 at 10:00 a.m. (central) for a demo of Thrive. It is an easy way to see if Thrive could add value to your manufacturing operations (quality, safety, goal boards, CI event management, maintenance… all in one spot). The Thrive platform compliments your ERP, is mobile-friendly and is designed by shopfloor guys so it is user-friendly.

Please like or share to pass this invite along to others.

To receive the online meeting link or to request additional information, email us at

Visit the Lean Technologies Website or Find us on  linkedin

Archive: Thrive Demo Invite


This invitation has expired. If you would like to schedule a Live Demo, send an email to

Thrive is a software developed on the shop floor for the shop floor.

Need a solution to your data and document management headaches? Thinking about installing Thrive but want a chance to ask questions about a feature? Never heard of Thrive and want to learn more? Join us for a Live Demo Webinar on Wednesday May 27. See the link below to sign in a few minutes before the meeting.

Thrive Demo

Wed, May 27, 2015 1:30 PM – 2:30 PM Central Daylight Time (2:30 – 3:30 Eastern Daylight Time)



March 2015 Webinar

user_earthJoin us for the latest Thrive webinar on Wednesday, March 25, 2015. Thrive customer Connie Walerius will be discussing her use of the Thrive quality module.

Spreadsheet Chaos?



  • Panicked Employee to IT: “I have lost my Excel document….can you recover it?”
  • Hopeful Leader: “I think we are doing well, but I will know for sure when we get the numbers at the end of the month.”
  • Puzzled Employee to Boss: “I know I updated the graph with the latest numbers. They must not have saved.”
  • You get the point.  Feel free to say the other 20 examples we didn’t list!

We know these pains, because we have lived them.  Thrive solves these issues.

  1. Simplicity and Flexibility   Sure, everyone says this, so judge for yourselves
    • Share your Dashboard graph with team members.
    • One-click drill down feature to find the info you want.
    • Personalize the naming of your fields.
    • Quick search features.
    • Mobile-friendly for point of use (audits, uploading pictures….).
  2. Tracking Work Flow or Closing the Loop
    • Measure – Monitor – Communicate (Real-Time)
    • Capture Data  – Assign Improvements – Complete Improvements – Report

                        Learn more about how Thrive will add value:
MaintenanceReportingQualitySafetyContinuous Improvement 


E.R.P. Pain?

Thrive is not an ERP.  It complements your ERP  to accomplish your shopfloor goals!

Thrive vs. an ERP?

  1. An ERP is designed to manage financial data while Thrive is designed to manage your shopfloor processes.
    • We like to say the ERP tracks the money and Thrive helps make the money. We are shopfloor people who designed a very useful software tool to help create a lean manufacturing culture and save money.
    • Thrive was built on Microsoft ASP.NET architecture and SQL Server database. Thrive links to SQL Servers.  We currently link with Epicor, JD Edwards, Oracle and others.
    • Thrive is web-based and mobile-friendly. It requires little hand-holding. Everything from installation to usage on the floor is simplified so you can spend less time learning software and more time making profitable decisions.
  2. Simplified Pricing: ONE price, ALL of your users. Pricing Info

Learn more about how Thrive will add value:
MaintenanceReportingQualitySafetyContinuous Improvement 

Process Gaps?

MaintenanceThrive Contains a Full CMMS – Cost justify with this module alone…remember no user fees Pricing Info

ReportingEasy-to-Use Reporting Across All Areas – Personalized Dashboards and reports are easy to share

QualityGain Control of Your Shopfloor Quality – You will make your quality team happy and drive improvement

SafetySafety Information in One Spot – Manage your safety processes and people

Continuous ImprovementUse Real-Time Data to Take Out Cost – We make it easy to leverage and communicate data